Returns and Refund Policy
Introduction
- Thank you for shopping at The Scoop Company’s Merchandise Shop in Warlingham. We value your business and aim to ensure your complete satisfaction. Please read our Returns and Refund Policy carefully.
Returns
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Time Frame: You have 14 calendar days to return an item from the date you received it.
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Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Exceptions: Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
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Process: Once we receive your returned item, we will inspect it and notify you on the status of your refund.
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Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping
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Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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Damaged Items: If you receive a damaged item, please contact us immediately to arrange a return or exchange.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.
Contact Us
- If you have any questions about our Returns and Refund Policy, please contact us at thescoopcompany@mail.com
